image of Michele Simon

Michele Simon MBA

Passionate about building great teams to deliver superior customer service

About me

Thank you for coming to my web site. I hope that it will give you some ideas about how I can help you and your organisation to achieve greater success.

My strength is in building great teams by being firm, fair and focused on what the organisation and the people need. If you know an organisation in any industry (not just 'Property') who is looking for someone who can build a team from scratch or take a demoralised failing group of people and turn them into an award winning team, email me on

Passionate about customer service

My driving force is superior customer service. Once it has been achieved I strive to get my team to understand that customer expectations constantly increase and delivering that level of service is an ongoing process needing constant re-evaluation and refocusing.

Passionate about building great teams

NB Entrust head hunted me because they needed someone to overhaul their demoralised Facilities Management team.

Within 12 months we won the BIFM Award for the best FM team servicing investor clients!

In order to achieve this I reorganised the department, moulding them into a cohesive customer-focused team who all pulled together, delivering high levels of customer service at the lowest possible cost. This meant (amongst other things) implementing targeted training, innovative new systems and procedures and closer working relationships with service providers.

Passionate about developing people

I believe that people are individuals who will make the biggest contribution if they are valued, supported and directed. Sometimes this means accepting that they grow beyond their job and move on. I see it as part of my role to coach and encourage them to achieve their goals, at the same time as ensuring there is always a succession plan in place for the organisation.

Passionate about being healthy

Every day I like to get up at 6:00am and go to the gym so that I'm ready for the day and can give my best. I'm also very aware of nutrition and diet and am very focused on staying healthy so that I am able to do the work that I love. (I also try to pass this philosophy on to the people in my team.)

Passionate about helping you achieve your goals

You can read my CV here or download a printable version here .

Recommendations from LinkedIn

“Michele is an experienced leader and professional in her approach. She is a thorough individual who supported me in the financial management of service charges and cost management of the business unit. She is a strong manager who develops teams and is well respected by those that work with and for her. I recommend Michele and would be keen to work with her again.”

"Michele has always been a supportive and approachable colleague and Director, and well respected within the team."

“Michele has a very approachable manner and her ability to look at a problem from all angles and identify a solution is excellent."

"Since you started you have been nothing but a pleasure to work for and I personally believe that you are a great asset to NB Entrust"